Refund policy

Refund & Resolution Policy

At VibeHome, customer satisfaction is important to us. Please review this policy carefully before making a purchase.

1. Returns

We offer 30-day returns from the date of delivery. Due to the nature of international fulfillment, customers are not required to return products to our suppliers.

Each refund or resolution request is reviewed individually to ensure fairness for both the customer and our business.

Returns are not accepted for:

• Change of mind

• Incorrect size, color, or variant selected

• Incorrect shipping information provided at checkout

2. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery.

• Provide clear photo or video evidence of the damage or defect.

Once reviewed and approved, we may offer:

• A replacement at no additional cost, or

• A partial or full refund, depending on the situation.

3. Refund Processing

Approved refunds are issued to the original payment method.

Please note:

• Original shipping costs are non-refundable.

• Processing time for refunds may take 10–15 business days, depending on your bank or payment provider.

4. Delayed or Lost Orders

If your order is significantly delayed or confirmed lost in transit, please contact us. We will investigate the issue and provide a fair resolution, such as a replacement or refund.

5. Chargebacks & Disputes

We strongly encourage customers to contact us directly before opening a chargeback or payment dispute. Our support team is committed to resolving issues quickly and professionally.