Refund & Resolution Policy

Refund & Resolution Policy — VibeHome

At VibeHome, your satisfaction is our priority. Please read our 
policy carefully before purchasing.

1. Returns
We accept returns within 30 days of delivery. To be eligible, 
items must be unused, in original condition, and in original 
packaging. Proof of purchase is required.

We do not accept returns for:
- Change of mind after 30 days
- Incorrect item selected by the customer (wrong color, variant)
- Incorrect shipping address provided at checkout

To initiate a return, contact us first at contact@vibehome.store 
to receive a Return Merchandise Authorization (RMA) number. 
Do not ship items without an RMA number.

Return Address (only after receiving RMA):
VibeHome
1985 Del Amo Blvd, Suite R1206
Torrance, CA 90501
United States

2. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or not as described:
- Contact us within 7 days of delivery
- Provide your order number and clear photos or videos 
  showing the issue

After review, we will offer:
- A full refund to your original payment method, or
- A free replacement at no extra cost

Physical return is usually not required for damaged or 
defective items.

3. Refund Processing
Approved refunds are processed to your original payment method 
within 5–10 business days, depending on your bank or 
payment provider.

4. Delayed or Lost Packages
If your order is significantly delayed or confirmed lost, 
contact us with your order number and tracking details. 
We will investigate and provide a fair resolution.

5. Chargebacks & Disputes
We ask that you contact us before initiating a chargeback. 
Our team is committed to resolving all issues quickly and fairly.

6. Contact
Email: contact@vibehome.store
Phone: +1 (626) 452-7150 + WhatsApp (Mon–Fri, 9AM–5PM PST)

Please include in your message:
- Order number
- Email used at checkout
- Photos or videos (for damaged or defective items)

We typically respond within 24–48 business hours, Monday–Friday.